FAQs
1. Are your products refundable?
All sales are final and non-refundable. This applies to both digital and physical products. Please review product details carefully before purchasing.
2. How will I receive my digital products?
Digital products are delivered via email or download link shortly after your payment is processed. Please make sure your email address is entered correctly at checkout.
3. When will my physical order ship?
Physical products like books and bookmarks typically ship within 1–5 business days after your order is fulfilled. If there is any delay, we will notify you by email as soon as possible.
4. Do large or bulky orders require extra postage?
For orders that include very large items—such as oversized plush toys, large sets, or multiple bulky products—additional shipping charges may apply.
Because of size and weight restrictions, we might need to adjust your shipping carrier to ensure your order can be delivered safely and efficiently.
If you have specific shipping preferences or concerns, please contact us before placing your order so we can assist you.
While most orders ship without extra fees, if there are any issues related to your order size or delivery location, we will reach out promptly to discuss available shipping options.
5. What happens if my package is lost or stolen?
We are not responsible for lost, stolen, or undeliverable shipments once the package leaves our facility. Depending on the carrier and shipping option you select, a tracking number or shipping insurance may be included or available for additional protection
If we mistakenly send you the wrong product, we will resend the correct item at no additional cost.
6. Are your designs original?
Yes! Most products are designed and hand-drawn by the owner. Some freebies and special items may include artwork generated with AI tools or licensed graphics (like Canva), which will be noted in the product description.
7. Can I share or resell your digital files?
No. All digital products are for personal use only. Reselling, redistributing, or modifying our designs without permission is prohibited.
8. How do I unsubscribe from your emails?
You can unsubscribe anytime by clicking the unsubscribe link at the bottom of any promotional email you receive from us.
9. What should I do if I have trouble accessing my digital purchase?
Please contact us immediately at [your email address] and we’ll help you access your files as soon as possible.
10. Do you ship internationally?
Shipping availability depends on the carrier and your location. Please check the shipping options at checkout. International shipping times and costs may vary.
11. How secure is my payment information?
All payments are processed securely through trusted third-party providers. We do not store your full payment details.
12. How can I contact customer support?
If you have more questions or concerns, please email us at [your email address]. Response times may be longer during weekends or holidays.